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customer satisfaction

Three ways to boost field service customer satisfaction

Common missteps that create poor customer satisfaction, and three strategies that will boost your field service customer satisfaction KPIs
customers

What your customers are trying to tell your mobile workforce

Two-way communications allow customers to share crucial information that speeds up access to the property or site. It’s easy to see how these messages reduce confusion.

Beyond customer experience: How visibility benefits field staff

Real-time communications and visibility relieve customers’ anxiety and make for a better customer experience, also for technicians in the field.

Why are energy and water companies opting for real-time feedback?

As a utility provider, there are many good reasons to gather customer feedback, says Localz.

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