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Common missteps that create poor customer satisfaction, and three strategies that will boost your field service customer satisfaction KPIs
Two-way communications allow customers to share crucial information that speeds up access to the property or site. It’s easy to see how these messages reduce confusion.
Real-time communications and visibility relieve customers’ anxiety and make for a better customer experience, also for technicians in the field.
As a utility provider, there are many good reasons to gather customer feedback, says Localz.